Privacy Policy

This Privacy Policy describes how Neckpure ("we," "us," or "our") collects, uses, and protects personal data when you visit our website at neckpure.world or use our sleep hygiene consultation services.

1. Data Controller

The data controller responsible for your personal data is:

Neckpure
Ruysdaelkade 161, 1072 AS Amsterdam, Netherlands
Email: infocenter@neckpure.world
Phone: +31 20 334 5825

2. Information We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, phone number
• Communication data: messages sent through our contact form
• Consultation data: information you provide during sleep hygiene assessments and sessions
• Technical data: IP address, browser type, device information, and cookies
• Usage data: pages visited, time spent on site, and interaction patterns

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your inquiries and provide consultation services
• To deliver sleep hygiene assessments and related materials
• To process product orders and manage returns
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Your consent (e.g., contact form submission, cookie preferences)
• Performance of a contract (e.g., consultation services you request)
• Legitimate interests (e.g., website security and improvement)
• Legal obligations (e.g., tax and accounting requirements)

5. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy. Contact form data is kept for up to 24 months. Consultation records are retained for up to 5 years after the last session, unless a longer period is required by law.

6. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers who assist with hosting, email delivery, and analytics
• Authorities when required by applicable law

All third-party processors are bound by data processing agreements consistent with GDPR requirements.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise these rights, contact us at infocenter@neckpure.world.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. International Transfers

If data is transferred outside the European Economic Area, we ensure adequate safeguards are in place as required by GDPR.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact

For questions about this Privacy Policy or your personal data, contact us at infocenter@neckpure.world or +31 20 334 5825.